Getting Started

How do I use Passport/How do I pay with my phone?

Download the PassportParking app from the App Store or Google Play. A web version is also available at Please note: your wireless carrier’s message and data rates may apply.

Why doesn't the meter change/How does enforcement know I paid?

The meter doesn't have the technology required to sync with our system. That’s why the parking enforcers have a handheld device that shows you have successfully paid.

What is the Zone Number/How do I find it?

The zone number is required to start your parking session and identifies where you are parked. You can find the zone number located on signage on the lot or on decals on the meter.

How do I know my parking session has started?

You will know your parking session has successfully started once you see the countdown timer on the screen.

Why won't the app let me extend my time?

If you can’t extend your time it could be because you have already reached the maximum stay allowed set by the parking operator.

How do I view my parking history/Get receipts?

To view your parking history you can use the app or website. Click on the sidebar ‘Parker History’ which has your previous parking sessions and access to receipts. The app only shows recently history for a full history, go

How do I manage alerts/reminders?

Login to your account and click ‘Options’. Use the checkboxes to enable/disable the reminders.

Can I park multiple cars?

Select "New Session" from the side menu to start a new parking transaction.


Managing Your Account

How do I add/delete a payment card?

Login and select ‘Payment’ from the side menu. Select ‘Add Card. Enter your new card information and check the ‘Save payment info’ if you wish to save this card for future use. To delete a card, select ‘Payment’ from the side menu and choose the card you wish to remove, then ‘Delete Card’.

How do I add another license plate number to my account?

Login and select ‘Vehicles’ from the side menu. The app will save recent license plate numbers you've used before too!

How do I reset my pin?

To change your PIN number you will login to the app or website and select the ‘Reset Pin’ button on the first page. It will then ask you for your current card information on your account for security reasons. If you don’t know your old card information please send a bug report in the side menu.

The rates shown in the app do not match signage at my parking location

Select ‘Send Bug Report’ report from the side menu with a description of the issue. We will research any discrepancies.

How do I change the email address on my account?

To change your email address you can use the app or website. Login and select ‘Profile’ from the side menu and then update your email.

How do I deactivate my account?

To deactivate your account you must go to Login and select ‘Profile’ and then hit deactivate account.

What is the difference between a verification code and my pin number?

The verification code is a 3 digit code that verifies you have entered in the correct cell phone number or email when signing up. The PIN number is a four digit number of your choice that you will login with.